Chala ghar's Privacy Policy

Welcome to Chala Ghar. This Privacy Policy explains how Chala Ghar collects, stores, uses, and protects your personal information. By using our platform, you agree to the terms outlined in this Privacy Policy.

Chala ghar believes that every user's personal data belongs to them. We never sell your information to third parties and use it only for the purposes it was intended for. This policy has been developed in compliance with applicable data protection laws in Bangladesh.

If you have any questions about this Privacy Policy, you can reach our support team at any time. We're always ready to answer your questions with full transparency.

Chala ghar collects various types of information from you. This data is required to deliver our services, verify your account, and fulfil legal obligations. Below is a detailed breakdown of what we collect:

Chala ghar only collects information that is genuinely necessary to provide our services. Collecting unnecessary or excessive data goes against our policy.

Chala ghar uses the information it collects for specific, limited purposes. We never use your data in ways that violate your privacy. Below are the key purposes for which we use your information:

• Account Management: Your information is used for registration, login, password resets, and account verification.
• Payment Processing: Financial information is used to process deposits, withdrawals, and bonus payouts.
• Service Improvement: Your betting habits are analyzed to recommend games and offers that are a better fit for you.
• Security Assurance: Device and transaction data are analyzed to detect and prevent fraud, money laundering, and unauthorized access.
• Legal Obligation: Data is used to meet the requirements of applicable laws and regulatory authorities in Bangladesh.
• Contact: Your contact information is used to send important updates, security alerts, and relevant offers.
• Responsible Gaming: Usage data is reviewed to identify unusual betting patterns and provide assistance where needed.

Chala ghar never sells your personal data. However, in certain situations, information may be shared with trusted third parties — always in your best interest and under strict confidentiality agreements.

Situations where your information may be shared:

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive limited financial information solely to process transactions.
• KYC Verification Service: Identity information may be shared with licensed verification providers for identity verification purposes.
• Cybersecurity Partner: Relevant data is shared to support fraud detection and prevention.
• Legal Authorities: Information may be disclosed to relevant authorities in response to court orders, investigations, or other legal requirements.

Information shared with third parties will be used solely for the specified purpose. These parties are contractually bound to meet Chala Ghar's privacy standards.

The Chala Ghar website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site performance and enhance your experience.

Types of cookies we use:

• Essential Cookies: To keep your login session active and maintain security. The site cannot function properly without these.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which sections of the site are most visited — this data is completely anonymous.
• Security Cookies: To collect device information for detecting fraudulent activity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Chala ghar uses industry-leading technology to keep your data secure. Our security infrastructure is continuously monitored and regularly validated through independent third-party security audits.

• SSL/TLS Encryption: All data — from site access to every transaction — is protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security is available to protect your account at login.
• Encrypted Database: All stored personal data is kept in encrypted form.
• Firewall & Intrusion Detection: Round-the-clock network monitoring is always active.
• Access Control: Only authorized personnel can access data, and only for specific, legitimate purposes.
• Regular Backups: Regular secure backups are maintained to prevent any risk of data loss.

In the event of a data breach, affected users will be notified as quickly as possible and immediate steps will be taken to minimize potential harm.

As a member of Chala Ghar, you have specific rights over your personal data. We fully respect these rights and aim to fulfill any request within a maximum of 30 business days.

• Right to Know: You can find out exactly what information we hold about you and how it is being used.
• Right to Rectification: If any of your information is inaccurate, you may request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your data be deleted, though legal obligations may prevent this in some cases.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be restricted.
• Right to Data Portability: You can receive a copy of your information in a machine-readable format.
• Right to Object: You can object to the processing of your data for specific purposes.

To exercise these rights support@chalaghar.comEmail us or reach out via the support chat.

Chala ghar is a platform strictly for adults. We do not knowingly collect information from anyone under the age of 18. If a minor has registered on chala ghar, please inform our support team immediately.

Any account found to belong to a minor will be immediately closed and all collected data will be deleted. Parents and guardians are encouraged to monitor their children's access to this platform.

Chala ghar does not retain your data indefinitely. Information is stored only for as long as required to provide our services and meet legal obligations.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

Chala Ghar reserves the right to update this Privacy Policy as needed. Any changes will be reflected on this page with a revised date, and you'll be notified of significant updates via email or platform notification.

Continued use of the platform after any updates will be taken as your acceptance of the revised policy. We recommend checking this page periodically.

If you have any questions or concerns about this Privacy Policy or your data, please get in touch. Our dedicated privacy team will address your matter promptly.

• Email: support@chalaghar.com
• Live Chat: Click the chat button in the bottom right corner of the website
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Usually within 24 hours

We commit to treating every privacy-related request you make with the utmost importance.